One of the key components of effective IT governance is an information system for its implementation. This article will discuss solutions for IT governance management, the benefits of it governance, as well as their application in small businesses.
The Mai Benefits and Requirements of IT Governance
Today, many companies are faced with the problems of efficient use of their complex and ramified IT infrastructure, control, and optimization of its cost. These tasks are especially relevant for large businesses with a network of branches in different regions. Meeting these challenges can drive the transition to systematic IT asset management (ITAM) across the enterprise.
With increased price volatility, supply chain risks, and increasing pressure on resources, it is time to take advantage of a circular economy that ensures the continued maximum utility and value of products, components, and materials, while helping to move away from non-renewable resources for global economic development. The important role in this is dedicated to:
- Drivers of change and the new economic model.
- Rethinking Value Creation – A Circular Economy Perspective.
- Circular economy potential.
Its governance is a standard, sequential project management process familiar to most IT professionals in the past. Pre-planning is required, which is then carried out in a sequential manner. There are different commands required to perform tasks sequentially. There are clearly defined goals and set deadlines for the project.
What are the requirements for modern IT governance software?
- High reliability.
- High performance.
By spending time in the early stages of project development, managers create conditions for the timely fulfillment of requirements. This saves time and effort on correcting shortcomings and solving problems in the future. You may be working in a large organization or in a fast-growing startup, but both there and there, this process may not be a priority. However, now it’s increasingly difficult for you to stay organized and maintain collaboration with colleagues.
However, the main benefits of IT governance are:
- monitoring server performance and taking quick response measures in case of overloads;
- timely installation of important application updates;
- administration of accounts and levels of data access;
- ensuring the normal operation of systems, identifying errors and malfunctions, and eliminating them.
What Are the Main IT Governance Principles?
The main principles of the main IT governance principles include:
- Improved quality of IT services. Problem management helps create a cycle of rapidly improving IT service quality. High-quality, reliable service is beneficial both for improving the experience of IT business users and for enhancing the morale of IT service providers.
- Reducing the number of Incidents. Problem management is a tool for reducing the number of Incidents that interrupt business operations.
- Permanent solutions. Once resolved Problems and Known Errors remain resolved, which means that there will be a constant decrease in their number and impact.
- Improving the learning ability of the organization. The Problem Management process builds on the concept of learning from previous experience. The process provides the accumulation of historical data to determine trends, as well as ways to prevent failures and reduce the impact of these failures, which leads to improved productivity of Users.
- An increase in the percentage of requests resolved during the first call to the Service Desk. Problem Management provides an opportunity to increase the percentage of requests resolved during the first call to the Service Desk by collecting, storing, and making available Incident resolution information and Workaround data in a knowledge base available to the Service Desk when registering cases.